Question 1

What types of technical documentation do you produce?

Accepted Answer

We develop and maintain policies, standards, specifications and procedures for electricity network equipment, covering switchgear, protection, transformers, cables, overhead lines, substations and earthing, and network planning and operations. Everything is structured for easy navigation and compliance within a well organised technical library. Clear, structured and accessible technical documents are essential for safe and efficient network operations, so we treat authoring as a discipline in its own right. For each document we choose the right approach for its purpose: functional documents focus on outcomes, while prescriptive documents ensure consistency and compliance. Content is refined through structured review cycles with your stakeholders, using collaboration tools such as SharePoint and Microsoft Teams, so the finished document reflects both engineering accuracy and operational reality. If you would like to see the breadth of standards and subject areas we have worked on over the years, our Network of Standards on the technical documentation page gives a full picture.

Question 2

Do you write functional or prescriptive documents?

Accepted Answer

Both. Functional documents focus on outcomes, while prescriptive documents ensure consistency and compliance. Choosing the right approach is a key part of our authoring process, and we select it based on the purpose of each document and the needs of its audience. A functional document states what must be achieved and leaves the method to the competent reader, which suits situations where engineering judgement is expected and different solutions can all be acceptable. A prescriptive document sets out exactly what must be done and how, which suits safety critical procedures and situations where every team must work to an identical method. Most technical libraries need a mixture of the two, and getting the balance wrong is a common reason documents end up ignored or misapplied. We apply this thinking across the full range of electricity network documentation we author, from policies and standards to specifications and procedures covering switchgear, protection, transformers, cables, overhead lines, substations and earthing, and network planning and operations.

Question 3

How do you manage document review and feedback?

Accepted Answer

We collaborate with clients using tools such as SharePoint and Microsoft Teams to gather feedback and refine content through structured review cycles. This keeps stakeholders involved throughout authoring and means the final document reflects both engineering accuracy and operational reality. Review is not an afterthought in our process: technical document authoring is both an art and a science, and a meticulous approach to writing, reviewing and managing content is central to how we work. Comments are gathered from the engineers, operational staff and managers who will actually use the document, then resolved transparently so contributors can see how their feedback shaped the final text. Once a document is approved, it takes its place in a properly organised technical library, with policies, standards and procedures structured for easy navigation and compliance. We are also exploring advanced content management approaches, including taxonomy and metadata management, XML based editing and integrated eSignature support, to make future review cycles faster and more traceable.

Question 4

Can you build and maintain a technical document library for us?

Accepted Answer

Yes. We build and maintain comprehensive technical libraries of engineering documents, organising policies, standards and procedures so they are easy to navigate and keep compliant. Our library work covers the full breadth of electricity network documentation, spanning switchgear, protection, transformers, cables, overhead lines, substations and earthing, and network planning and operations. We can take on an existing collection of documents and bring order to it, or build a structured library from the ground up, and we use platforms such as SharePoint and Microsoft Teams for sharing, access and collaborative review. Maintenance matters as much as the initial build: standards change, equipment evolves and operational practice moves on, so we keep documents current through structured review cycles rather than letting the library drift out of date. Looking ahead, we are exploring advanced content management approaches, including taxonomy and metadata management, XML based editing and integrated eSignature support, so libraries stay searchable, traceable and audit ready.

Technical Documentation

Frequently Asked Questions

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